When your front desk is busy checking members in, managing the floor, or coaching, the phone gets answered last—if at all. Verus Labs builds custom AI customer support agents that answer every call, book trials instantly, and handle freeze/renewal conversations 24/7.
A front desk worker cannot focus on active members and catch every phone call at the same time. The result is missed leads and lost revenue.
When a trial inquiry goes to voicemail, that lead is cold within minutes and usually joins the gym down the street. Similarly, when a member calls to cancel and the conversation is rushed because of a busy lobby, you lose the opportunity to propose a freeze that could save the membership.
A custom Verus Labs agent acts as your 24/7 front desk assistant, catching every opportunity for a fraction of the cost of additional staff.
Answers every call, text, and chat instantly, even during peak class rushes or after-hours.
Qualifies incoming student or member leads and books them directly into trial slots while they are on the phone.
Reschedules appointments and books training sessions without pulling coaches off the gym floor.
Handles cancellations using a structured, friendly dialogue to offer freezes, reducing member churn.
Automatically follows up with frozen or lapsed members to re-engage them at the right time.
Texts class reminders to reduce empty spots and automatically fills openings from waitlists.
Your booking, billing, and membership databases stay exactly where they are. We configure the integrations ourselves, ensuring zero operational friction for your staff.
Compatible with leading platforms, including:
This is a real-world example of how a custom agent handles an incoming trial inquiry, syncs with the calendar database, and sends confirmation details.
Contact us to discuss your integration — we'll outline exactly how your custom agent will interface with your scheduling and member management systems.